Website terms and conditions of use

(a) Welcome to CitizenshipTest.com.au (the "Website"). The Website provides Australian Citizenship Test Practice (the "Services").

(b) The Website is operated by AU Software PTY LTD (ACN 660535035). Access to and use of the Website, or any of its associated Products or Services, is provided by AU Software PTY LTD. Please read these terms and conditions (the "Terms") carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

(c) AU Software PTY LTD reserves the right to review and change any of the Terms by updating this page at its sole discretion. When AU Software PTY LTD updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

(a) You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by AU Software PTY LTD in the user interface.

(a) In order to access the Services, you must first register for an account through the Website (the "Account").

(b) As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:

(i) Email address

(c) You warrant that any information you give to AU Software PTY LTD in the course of completing the registration process will always be accurate, correct and up to date.

(d) Once you have completed the registration process, you will be a registered member of the Website ("Member") and agree to be bound by the Terms.

(e) You may not use the Services and may not accept the Terms if:

(i) you are not of legal age to form a binding contract with AU Software PTY LTD; or

(ii) you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.

(a) As a Member, you agree to comply with the following:

(i) you will use the Services only for purposes that are permitted by:

(A) the Terms; and

(B) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

(ii) you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;

(iii) any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify AU Software PTY LTD of any unauthorised use of your password or email address or any breach of security of which you have become aware;

(iv) access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of AU Software PTY LTD providing the Services;

(v) you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of AU Software PTY LTD;

(vi) you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;

(vii) you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Services. Appropriate legal action will be taken by AU Software PTY LTD for any illegal or unauthorised use of the Website; and

(viii) you acknowledge and agree that any automated use of the Website or its Services is prohibited.

You can close your account at any time. Please read the following terms carefully:

(a) How to close your account. Choose "Delete account" from the account menu while signed in. To confirm the request is yours, we email a code to the address on your account, and you enter it to finish. Your account is deleted as soon as you do; there is no waiting period.

(b) Subscriptions. An active subscription must be cancelled before the account can be closed. Closing your account ends any paid period remaining on a cancelled subscription, and any lifetime access from a one-off payment, without a refund. Section 7 sets out when a refund is due.

(c) What is deleted. Your account, including your email address and password, your test history and results, your answers and your starred questions. Any card you saved for a subscription is deactivated with Square so it cannot be charged again.

(d) What we keep. Records of the payments you made, which Australian tax law requires us to keep, and a record that the account was closed, which does not include your email address. Our Privacy Policy explains how we handle them.

(e) Changes to this section. We may change this section from time to time. Any change will be published on this page.

Closing your account cannot be undone, so please be certain before you confirm. Nothing in this section limits your rights under the Australian Consumer Law or the Privacy Act 1988 (Cth).

(a) Where the option is given to you, you may make payment for the Services (the "Services Fee") by way of:

(i) Credit Card Payment ("Credit Card")

(b) Payments made on the Website are made using Square. In using the Website, the Services or when making any payment on the Website in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the Square terms and conditions which are available on their website. Subscriptions bought in our iPhone or Android app are paid differently - see (h).

(c) Recurring monthly subscription. The paid Services are offered as a monthly subscription. By subscribing, you authorise AU Software PTY LTD (through Square) to charge your Credit Card the disclosed monthly Services Fee immediately, and then automatically on the same date each month, until the subscription is cancelled. The applicable monthly Services Fee is shown to you before you subscribe and is displayed on your account page.

(d) Cancellation. You may cancel your subscription at any time from your account page. Cancellation stops future renewals; it does not retroactively cancel a charge that has already been made. Following cancellation you retain access to the paid Services until the end of the billing period you have already paid for, after which access reverts to the free plan.

(e) Failed payments. You acknowledge and agree that where a request for the payment of the Services Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Services Fee. If a recurring charge fails, we (through Square) may retry the charge and may suspend your access to the paid Services until payment succeeds. You can update your card at any time from your account page.

(f) Earlier one-off purchases. Members who purchased the earlier one-off unlimited-access product, which was sold until 4 October 2026, retain full lifetime access to the paid Services at no additional cost and are not charged the monthly subscription.

(g) You agree and acknowledge that AU Software PTY LTD can vary the Services Fee at any time. Any change to the monthly Services Fee for your subscription will be notified to you in advance and will take effect from your next billing period.

(h) Subscriptions bought in our apps. If you subscribe in our iPhone app, Apple takes the payment; if you subscribe in our Android app, Google takes the payment through Google Play. The monthly price is shown in the app before you subscribe. The subscription renews automatically each month and is charged to the payment method on your Apple or Google account, under Apple's or Google's terms, until you cancel it; (c) and (e) do not apply to it. To cancel, use the subscription settings for your Apple Account, or Payments & subscriptions in the Google Play Store. Cancelling stops future renewals and you keep access until the end of the period you have paid for, as in (d). Section 7 still applies to these subscriptions.

(a) Your rights under the Australian Consumer Law. Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms, including this section, limits or removes those rights.

(b) If something goes wrong with the Services. You are entitled to a remedy if the Services are not supplied with due care and skill, are not fit for a purpose we described or that you told us about, or do not match the description on the Website.

(i) Where the failure is major - for example the Services cannot be used for their normal purpose and cannot be fixed within a reasonable time - the choice is yours: cancel and take a refund, or keep the Services and ask us to compensate you for the drop in value. A refund on cancellation may take account of Services already properly supplied to you.

(ii) Where the failure is not major, we will fix the problem within a reasonable time and at no cost to you. If we do not or will not, you may then cancel and take a refund, or keep the Services and ask us to compensate you for the drop in value.

(iii) We will not send you to anyone else for a remedy for Services we sold you, and we do not impose a time limit of our own on these rights - they last as long as the Australian Consumer Law provides.

(c) When a refund is not required. The consumer guarantees do not apply, and you are not entitled to a refund, where you have simply changed your mind, found a similar product elsewhere, decided you no longer need the Services or did not use what you bought; where you have misused the Services or used them in a way we advised against; or where you knew about the problem before you bought. Cancelling a subscription part-way through a billing period is a change of mind in this sense: it stops future charges and you keep access until the end of that period, but it does not of itself entitle you to a refund for the rest of it. We may still choose to refund you in a particular case, and doing so once does not oblige us to do it again. That is why the practice test is free and needs no account and no payment: try it before you buy so you know the product suits you.

(d) How to request a refund. Email support@citizenshiptest.com.au with your purchase details and what went wrong. We will respond within 5 business days. Where a refund is due, we pay it to the original payment method within 5 business days of agreeing it, and we do not charge a processing, restocking or administration fee.

(e) If you think a charge is wrong. Please email us before contacting your bank - see section 14(e). We can normally resolve it much faster than a card dispute can. Your right to dispute a charge with your bank is not affected by this request.

(f) Changes to this section. We may update this section from time to time. Any change applies only to purchases made after it is published, and no change affects your rights under the Australian Consumer Law in respect of a purchase you have already made.

(a) The Website, the Services and all of the related products of AU Software PTY LTD are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by AU Software PTY LTD or its contributors.

(b) All trademarks, service marks and trade names are owned, registered and/or licensed by AU Software PTY LTD, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:

(i) use the Website pursuant to the Terms;

(ii) copy and store the Website and the material contained in the Website in your device's cache memory; and

(iii) print pages from the Website for your own personal and non-commercial use. AU Software PTY LTD does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by AU Software PTY LTD.

(c) AU Software PTY LTD retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:

(i) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or

(ii) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or

(iii) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.

(d) You may not, without the prior written permission of AU Software PTY LTD and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

(a) AU Software PTY LTD takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to AU Software PTY LTD's Privacy Policy, which is available on the Website.

(a) Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

(b) Subject to this clause, and to the extent permitted by law:

(i) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and

(ii) AU Software PTY LTD will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

(c) Subject to clause 10(a), and to the extent permitted by law, use of the Website and the Services is at your own risk, and everything on the Website and the Services is provided to you "as is" and "as available". None of the affiliates, directors, officers, employees, agents, contributors and licensors of AU Software PTY LTD make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of AU Software PTY LTD) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

(i) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;

(ii) the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);

(iii) costs incurred as a result of you using the Website, the Services or any of the products of AU Software PTY LTD; and

(iv) the Services or operation in respect to links which are provided for your convenience.

(a) Your rights under the Australian Consumer Law come first. Nothing in this section limits or excludes any right or remedy you have under the Australian Consumer Law, including the consumer guarantees and the remedies described in section 7. Where we fail to meet a consumer guarantee, you are entitled to the remedies the Australian Consumer Law gives you, and nothing below reduces them.

(b) Subject to (a), and to the extent permitted by law, AU Software PTY LTD's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the amount you paid for the Services.

(c) Subject to (a), and to the extent permitted by law, AU Software PTY LTD, its affiliates, employees, agents, contributors and licensors will not be liable to you for indirect, incidental, special, consequential or exemplary damages, including any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

(a) The Terms will continue to apply until terminated by either you or by AU Software PTY LTD as set out below.

(b) If you want to terminate the Terms, you may simply discontinue using Service.

(c) AU Software PTY LTD may at any time, terminate the Terms with you if:

(i) you have breached any provision of the Terms or intend to breach any provision;

(ii) AU Software PTY LTD is required to do so by law;

(iii) the provision of the Services to you by AU Software PTY LTD is, in the opinion of AU Software PTY LTD, no longer commercially viable.

(d) Subject to local applicable laws, AU Software PTY LTD reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts AU Software PTY LTD's name or reputation or violates the rights of those of another party.

(a) If you break these Terms or use the Services unlawfully, and we suffer loss or incur costs as a direct result, you agree to reimburse us for that loss and those costs. This is limited to loss and costs that were reasonably foreseeable and were directly caused by what you did.

(b) This section does not apply to loss or costs caused by us or by anyone acting on our behalf, and it does not apply to anything arising from our failure to meet a consumer guarantee.

(c) Nothing in this section limits or excludes your rights under the Australian Consumer Law.

(a) Tell us first - it is usually the fastest way. Email support@citizenshiptest.com.au describing what happened and what you would like us to do. We aim to reply within 2 business days.

(b) You are not required to do anything before going elsewhere. Nothing in these Terms stops you from taking a dispute to a court, a tribunal or a regulator. You do not have to mediate first, you do not have to give us notice first, and you do not have to pay us or anyone else anything before you do it.

(c) Where you can go. Depending on what the dispute is about, you may contact:

(i) the consumer protection agency in your state or territory, or the Australian Competition and Consumer Commission at accc.gov.au, about a refund or a consumer guarantee;

(ii) the Office of the Australian Information Commissioner at oaic.gov.au, about privacy;

(iii) the civil and administrative tribunal or small claims court in your state or territory.

(d) Mediation, only if we both want it. We may agree with you to use mediation to resolve a dispute. Neither of us has to agree, and if we do, each of us pays our own costs of taking part.

(e) If you paid by card and think the charge is wrong. Please email us before you contact your bank. We can normally sort it out in a day or two, where a card dispute takes weeks. This is a request, not a condition - your right to dispute a charge with your bank is unaffected.

(a) The Services are intended for people in Australia. If a dispute has to go to a court or tribunal, you may bring it where you live or in Victoria, whichever suits you. Nothing in these Terms requires you to travel to another state to enforce your rights.

(a) The Terms are governed by the laws of Victoria, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Victoria, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

(a) If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.