How to delete your account

Once your subscription is cancelled you can delete your account straight away - you do not have to wait for the paid month to run out. Any paid time you have left is lost when you delete, and is not refunded.

The same applies to lifetime access from a one-off payment: it belongs to your account, so it ends when the account is deleted. A new account starts on the free plan.

1. Sign in and open your account menu at the top right of the page.
2. Choose Delete account. You will see a summary of what deleting means.
3. Type DELETE in the box to confirm, then select Delete my account.
4. Select Send code. We email a 6-digit code to the address on your account.
5. Enter the code and select Delete account. Your account is deleted, you are signed out, and we send you an email to confirm it.

The code is there so nobody else can delete your account from a device you left signed in. It is valid for 5 minutes. If it does not arrive, check your spam folder; you can ask for a new one after 2 minutes.

• Your account, including your email address and password
• Your practice test history and results
• Your answers and starred questions
• The sign-in and verification codes we have sent you

Any card you saved for a subscription on our website is deactivated with Square, our payment processor, so it can never be charged again. If you subscribed in our iPhone or Android app, your payment details are held by Apple or Google, not by us.

Records of your past payments - the date, the amount and the receipt - because Australian tax law requires businesses to keep them. Square also keeps its own records of the payments it processed, under Square's privacy policy, and Apple and Google keep their own records of App Store and Google Play purchases.

A short record that the account was deleted, with the date but not your email address, so we can still answer a question about a past payment.